Frequent questions

Here to clarify any doubt.
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How do I know Dinehome is not a scam?

Check our facebook page (we have over 2,000 likes). Here you can see hundreds of feedbacks written by students and families who have used the site.
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How do I change my contact details and my preferences?

To change your contact details or your preferences just email us at hello@dinehome.it
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Can we choose the student's nationality?

During registration it is possible to indicate the student's nationality preference. Volunteers will choose the profile of the international student who best suits your needs and interests.
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Does it cost to register as host family?

No, to register as a host family is free. Dinehome is a totally free service and the only cost for the family is to add one more plate to the table once a week.
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We live in the province of the city, are we too far away to partecipate?

International students stay in the center of the city. So the out of city area is quite out of reach for them. However if there is a reliable and fast public transport link with the center you can do the exchange.
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Does the host family have to cook only typical food?

No, you are invited to cook as it were a normal dinner. Obviously, having a host, you are invited to prepare something good and somehow special, but of course not tortellini and lasagne every time, a pasta meal would be more than appreciated. 
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What if I do not feel comfortable the first time?

It can happen that there is no feeling. However, we suggest trying at least a second time, to verify that indeed it is a wrong match. If you don't like the Dinehome experience, let us know. If you like the Dinehome experience, but you think that it could be lived better with a different family/student, you are allowed to change the family or student, respectively. It is important to be sincere from the beginning, in order to avoid uncomfortable situations for both sides.
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How do I know Dinehome is safe?

Please read our notes on safety: https://www.dinehome.it/en/trust-safety
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How do you protect my privacy?

Dinehome never shares your personal information with third parties. For more information, please read our data protection policy: https://www.dinehome.it/en/data-protection
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How does Dinehome work?

Dinehome is a cultural exchange experience. When you sign up as a host family you will be paired with an international student. You will offer a dinner once a week to the student in exchange for a few hours of conversation in English during the same dinner. Take a look at the information on the site and if you have any other questions, please write to us. To register as a Host Family: https://www.dinehome.it/en/family
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How do I contact the Dinehome team?

You can contact the Dinehome team at this email: hello@dinehome.it. We always welcome suggestions and comments, and it's always great to hear about your Dinehome experience too :)
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How do I contact the host student?

You can get in touch with your international student through the email and the WhatsApp's number that we provide to you at the time of the pairing.
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How do I register as a host family?

To register as a Host Family go to the "Become a dinner-once-a-week Host Family" page here: https://www.dinehome.it/en/family and fill out the registration form for the city in which you live. We will take a look and verify it usually within 72 hours.
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Does Dinehome screen the international students?

Yes, international students are verified. Before arranging the service we carefully check the basic information of our students, such as name, address, social profiles, phone number, identity document and in addition we carry out video interviews through whatsapp on sample.
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How do I leave feedback?

We will email you three feedback forms during your Dinehome experience and you will be invited to fill out them: try to be constructive in anything you write.
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Can I go with a friend?

This is not the idea. Dinehome is a personal experience, so it is not ammitted to go with a friend.
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How do I know Dinehome is not a scam?

Check our facebook page (we have over 2,000 likes). Here you can see hundreds of feedbacks written by students and families who have used the site.
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How do I change my contact details and my preferences?

To change your contact details or your preferences just email us at hello@dinehome.it
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What if I do not feel comfortable the first time?

It can happen that there is no feeling. However, we suggest trying at least a second time, to verify that indeed it is a wrong match. If you don't like the Dinehome experience, let us know. If you like the Dinehome experience, but you think that it could be lived better with a different family/student, you are allowed to change the family or student, respectively. It is important to be sincere from the beginning, in order to avoid uncomfortable situations for both sides.
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How do I know Dinehome is safe?

Please read our notes on safety: https://www.dinehome.it/en/trust-safety
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How do you protect my privacy?

Dinehome never shares your personal information with third parties. For more information, please read our data protection policy: https://www.dinehome.it/en/data-protection
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How do I contact the Dinehome team?

You can contact the Dinehome team at this email: hello@dinehome.it. We always welcome suggestions and comments, and it's always great to hear about your Dinehome experience too :)
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How do I leave feedback?

We will email you three feedback forms during your Dinehome experience and you will be invited to fill out them: try to be constructive in anything you write.
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Does Dinehome verify the host families?

Yes, Host Families are verified. Before arranging the service, we carefully check the basic information of our families, such as name, address, social profiles, phone number, identity document and in addition we carry out video interviews using whatsapp on a sample.
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Does the weekly dinner have to fall on the same day or from time to time can you change it?

The weekly dinner day can be agreed upon with the host family each time and in case of unforeseen the dinner can be postponed. It is not a problem if some days you will be not available, just make the family know it in advance and maybe postpone the dinner later that week. We always invite you to keep dinners with continuity. We allow you to organize independently for the dinners precisely because we can meet the needs of everyone.
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What if I have a particular diet? Celiac disease or vegetarian/vegan?

It is important to let the Host Family know at the first contact so they can take your diet into account when preparing food.
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Does the international student have to bring something to the host family?

No, you are not required to bring anything nor contribute to the dinner in any way. However, if it is your desire to bring something, like a cake or something like that, you can, but do not feel obliged. 
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Can I change my host family every week?

This is not the idea. The Dinehome project prefers continuity: the host family concept is based on the fact that is always the same family and the same student. In this way, a good relationship can arise and the student will feel part of the family.
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Do you have any jobs or employment?

Maybe :) Please contact us including your CV and your ideas on how you think you could help Dinehome to grow.
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How does Dinehome work?

Dinehome is a cultural exchange program. When you sign up as an international student you will be paired with a host family. You will offer a few hours of conversation in English during the dinner that the host family will offer you once a week. Take a look at the information on the site and if you have any other questions, please write to us. To register as an international student: https://www.dinehome.it/en/student
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What is expected of me as a Host Student?

Generally, you will be expected to speak in your native language or in English in exchange for a dinner a week. It is essential you communicate as much as possible beforehand with your host family so that you both know each other's expectations.
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How do I contact the host family?

You can get in touch with your Host Family through the email and the WhatsApp's number that we provide to you at the time of the pairing.
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Does it cost to register as a host student?

No, to register as an international student is free.
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How do I register as a host student?

To register as an international student go to the "Have dinner once a week with an Italian family" page here: https://www.dinehome.it/en/student and fill out the registration form for the city in which you study. We will take a look and verify it usually within 72 hours.
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How do I reach the host family house?

The international student will reach the Host Family house by his or her own (on foot, by bus, by bike, etc). In the case in which the family lives outside the city area, and the house is not reachable but by car, it will be the same family to provide a ride to the student. 

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